Our People

Bianca is the Director of DLD. Over 20 years of Senior Learning, Development and Instructional Designer roles have shaped her expertise in project management of people and learning solutions to support change initiatives. Bianca has worked in Senior Learning & Development roles at ANZ, GE Money, Esanda and Village Roadshow. She has particular strengths in working with stakeholders to determine and influence change impacts on learning needs and driving support for solutions developed. In addition to a variety of technical, transformation and process-driven projects, Bianca has built capability frameworks and managed the instructional design of programs in the broad areas of Sales, Service, Leadership and Coaching.

Key areas in which Bianca is engaged to deliver value to clients are:

• Consulting for training needs analysis, program delivery and implementation
• Capability/competency framework and learning pathway development
• Learning program design and materials development
• Evaluation and measurement of learning effectiveness
• Development of learning strategy and alignment with business objectives

Bianca’s education, professional qualifications and affiliations include:

• Graduate Diploma Training and Development (University of Melbourne)
• Evaluating and Measuring Learning Certificate (American Society Training & Development)
• Bachelor Arts/Bachelor of Science (University of Melbourne)
• Member of American Society Training & Development; Australian Institute Training & Development.

Michael is the Managing Partner and a Senior Instructional Designer at DLD. He has 20 years of experience in a variety of senior Human Resource, Organisational Development, Learning and Development, Sales/Marketing, Instructional Design and General Management roles. Michael has a wide range of expertise, which enables him to focus on building learning solutions that effectively support business change. Organisations in which Michael has worked in senior roles include VECCI (Victorian Employers Chamber of Commerce and Industry), Village Roadshow and Kangan Institute. Michael has particular strengths in project management to lead and deliver on complex change and transformation projects – incorporating people, process and technology.

Key areas in which Michael is engaged to deliver value to clients are:

• Design, delivery, management and evaluation of learning programs
• Raising operational standards to create consistency and change across multiple sites/businesses
• Developing individual potential for collective performance in complex change environments
• Managing learning projects that focus on tangible revenue results and improved service standards in a variety of consumer and B2B settings

Michael’s qualifications include:

• Graduate Diploma in Employment and Labour Relations Law (Melbourne University)
• Master of Business – Human Resources (Swinburne University)
• Diploma in Training and Assessment Systems (Australian College)
• Certificate IV Workplace Training and Assessment (Swinburne University)

Key areas in which Tarsh is engaged to deliver value to clients are:

• Training needs analysis to uncover true learning needs
• High level program design incorporating end-to-end learning solutions
• Designing embedding solutions to ensure learning transfer
• Design and development of program materials

Tarsh’s education, professional qualifications and affiliations include:

• Diploma of Business: Public Relations (TAFE Perth)
• Train the Trainer (Australian Institute of Management)
• Principles of Small Business Management (NZ Institute of Management)
• Member Perth Learning Professionals

Bec has been creating beautiful learning design for over 20 years now. Combine this with her degree in Human Services and her fascination with human behaviour and psychology, what results is a mixed bag of unique and powerful skills that can change behaviour through learning.

Bec has worked with some of Australia’s premium blue-chip brands to create real change. She has also applied her skills in government departments, the private sector, community, and public services and more recently with the learning studio at Deloitte. This breath of experience and exposure means she brings learning design that is both thoughtful, impactful and proven to work in some of the toughest settings.

Key areas in which Bec is engaged to deliver value to clients are:

• Consulting
• Facilitation
• Learning Innovation
• eLearning
• Custom Programs
• Digital Learning Design
• Digital Adoption
• Articulate 360
• Learning Strategy

Bec’s education, professional qualifications and affiliations include:

• Bachelor of Social Science (Human Services) (Queensland University of Technology)
• Certificate IV in Training and Assessment (Sherrin College)
• Certificate of Life Coaching (Life Coaching Institute)

Nicole is a HR, learning and vocational education professional with 25 years of experience, working in complex operational, project and bid environments across the national construction and railway industries.

As the founding CEO of one of Australia’s largest enterprise RTOs, Nicole directed the establishment of a multi-million dollar, award-winning training facility, delivering learning solutions to drive operational performance and enhance employee engagement.

Nicole has held a number of senior and head of department learning and development roles, working within sensitive IR, government and major infrastructure environments.

Key areas in which Nicole is engaged to deliver value to clients are:

• Developing workforce capability strategies to meet operational, contractual and statutory requirements
• Identifying and problem-solving key capability risks within organisations
• Working within highly regulated and political landscapes where stakeholder engagement is critical to success
• Designing and implementing large-scale, complex skill development solutions to ensure a competent workforce

Nicole’s qualifications include:

• Bachelor of Accounting (Victoria University)
• Graduate Diploma of Professional Education and Training (Deakin University)
• MTR Accelerated MBA Program (Hong Kong University)

Lara joined DLD in 2021 and brings with her many years of experience within the medical sector. A qualified medical doctor, she has worked in clinical roles, public health and in medical communications within the government and commercial sectors in Australia and Europe. With experience in writing, editing and reviewing, Lara is well-placed to create and adapt medical and scientific materials for a range of audiences.

Key areas in which Lara is engaged to deliver value to clients are:

• Kick-off to completion of eLearning projects
• Design and development of program materials
• Creation of medical and scientific content
• Editing of medical and scientific content to ensure accuracy and consistency
• Creation of graphics to explain medical and scientific concepts
• Stakeholder engagement

Lara’s education, professional qualifications and affiliations include:

• Bachelor of Medicine / Bachelor of Surgery (Honours), Monash University
• Bachelor of Medical Science (Honours), Monash University
• Master of Public Health, Monash University
• Obtained Fellowship of the Royal College of Pathologists of Australasia
• RMIT short course in Digital Graphic Design

Aneeta has worked as an Instructional Designer in our team since 2019. She’s a creativity powerhouse and excels at developing innovative learning experiences like podcasts, videos, and gamification. With years of experience, she’s adept at implementing strategies that champion social inclusion.

Key areas in which Aneeta is engaged to deliver value to clients are:

• End-to-end human-centred instructional design and development
• Immersive scenario and narrative design executed against learning outcomes
• Blending traditional learning methodologies and modes with multimedia and emerging technologies
• Optimising existing learning content for additional delivery modes

Aneeta’s education, professional qualifications and affiliations include:

• Bachelor of Arts (Media and Cultural Studies) Macquarie University
• Master of Letters (Visual Culture) – Central Queensland Uni
• Diploma of Communications (Sydney Institute of Business and Technology)
• Co-op Board Member, Rosie’s Place In

Will has been working with DLD since early 2023 as a Senior Instructional Designer, bringing with him over 10 years of experience in Learning and Development. Will started out as Secondary School Educator, focussing on teaching VCE Physics, Chemistry and Mathematic subjects. He then began working in Professional Services with a focus on Insurance.

Will has skills in digital learning, professional development, and sales methodology. Will has managed multiple Learning and Development projects relating to fast-changing and heavily regulated industries, change management, client-focused approach to selling and many more.

Key areas in which Will is engaged to deliver value to clients are:

• Training needs analysis to discover learning needs
• High-level program design incorporating end-to-end learning solutions
• Change Management
• Sales Training

Will’s education, professional qualifications and affiliations include:

• Bachelor of Education, Federation University
• Bachelor of Applied Science (Physics/Geology), Federation University
• Certificate IV in Training and Assessment
• Project Management, Australian Institute of Management

Olivia has worked as an Instructional Designer in our team since 2014. During this time, Olivia has created programs that span many and varied industries, audiences, topics, duration, and delivery methods. These programs include:

• Accredited training (e.g. Diplomas, Graduate Diplomas, Certificates)
• Technical training (e.g. rail signalling)
• Software training
• eLearning
• Health and behavioural change
• Leadership and management
• Customer service
• Instructional design training

Key areas in which Olivia is engaged to deliver value to clients are:

• Design of application-based, creative learning experiences

• Program design and assessment for accredited training

• Educational design for eLearning projects

Olivia’s education, professional qualifications and affiliations include:

• Bachelor of Education

Claire has been working with DLD since 2021 and has brought with her valuable insights and experience as an educator in both primary school and secondary school settings. She loves creating engaging learning experiences by implementing her knowledge of adult learning principles and visual design principles. Claire has worked on projects spanning many industries, including healthcare, education, rail, government and many more.

Key areas in which Claire is engaged to deliver value to clients are:

• End-to-end project design, delivery and management of both digital and face-to-face learning projects
• Creating learning programs that are interactive, fit-for-purpose and accessible for all learners
• Working collaboratively with subject matter experts and key stakeholders
• Developing learner-centred programs that employ user experience design principles

Claire’s education, professional qualifications and affiliations include:

• Bachelor of Education (P-12) Specialising in English/Literary Studies and Visual Arts
• Certificate IV in Training and Assessment

Key areas in which Daniel is engaged are:

• Building evidence-based psychological and people science into the learning design
• End-to-end project design, delivery and management of both digital and face-to-face learning opportunities
• Creating programs that are engaging, connected and thoughtful for all learners
• Liaising with subject matter experts and key stakeholders

Daniel’s education, professional qualifications and affiliations include:

• Currently studying Psychology at James Cook University. Heading towards Organisational and Business Psychology.
• Australian Psychological Association (Student member)
• Certificate in Teaching Software Design and Development (University of Wollongong)
• Grad Dip Education (Design and Technology, University of Wollongong; 2006)
• Certificate II & III: Information Technology (Software Applications)
• Certificate IV: Vocational Training and Assessment
• Bachelor of Education (Primary, University of Technology, Sydney; 2004) with a Major in Outdoor Education

Leah has been working with DLD since 2016 as an Instructional Designer. She has over 20 years of experience in various Human Resource Management, Organisational Development, Learning and Development, and Instructional Design roles. Most recently, she has been contracting in the Victorian Government sector as a Senior Change Consultant on digital transformation projects.

Leah has a proven track record in successfully developing learning solutions and executing organisational change projects. From working with a diverse range of large market-leading, multinational, and global organisations, she has gained valuable insights and expertise in developing learning solutions. This broad experience enables her to successfully work at both a strategic and operational level, consulting with a diverse range of senior stakeholders and SMEs to effectively translate organisational strategy & business goals into tangible learning solutions.

Key areas in which Leah is engaged to deliver value to clients are:

• Design, delivery, management and validation of learning programs
• Broad experience across corporate, government and VET sectors
• Training needs analysis for large digital change programs
• High-level program design incorporating end-to-end learning solutions
• Designing embedding solutions to ensure learning transfer
• Design and development of program materials

Leah’s education, professional qualifications and affiliations include:

• Post Graduate Diploma in Organisation Behaviour (Swinburne University)
• Bachelor of Arts (RMIT University)
• Strategic Alignment (Centre for Corporate Strategy)
• Cert IV Workplace Training, 2000
• MBTI Accreditation (Australian Psychologist Press)

With over 4 years as a Senior Instructional Designer on our team, Jacqueline draws from her artistic roots to craft visually engaging and practical eLearning programs tailored to diverse sectors.

Wendy’s a pro when it comes to AQTF-compliant training and assessment. Designing relevant, application-based assessment that meets unit criteria, as well as workplace requirements and business needs is her forte.

Complementing the core team of instructional designers is a consulting pool of over 45 dedicated:

• Instructional Designers
• eLearning Authors / Creators
• Learning Designers
• AQTF Compliance Specialists
• HR Consultants
• Learning & Developments Consultants

Flexible Engagement and Placement Models

DLD have instructional designers and consultants available in Melbourne, Sydney, Perth and Brisbane.  In addition to our signature service consultants are available on contract, fixed-term or other engagement and placement models that can be tailored to suit your needs.